Insurance businesses now distinguish themselves by making sure that customers have a seamless experience from to quote to claim.
But policyholders aren’t the only customers in the insurance space: Agents, brokers, underwriters, adjusters, risk managers and administers are all somebody’s clients. Fast, efficient service is now a must for the health of their insurance work.
What follows are the Customer Experience Innovation honorees in the inaugural PropertyCasualty360 Insurance Innovators recognition program.
Pie Insurance Customer Success Team
The Pie Insurance Customer Success Team took a proactive role in 2020 when the COVID-19 pandemic forced many customers to shut their doors. The Customer Success Team helped customers to adjust or postpone payments, making hundreds of account-level changes during the crisis. In some cases, customer premiums reduced to a single dollar to help ensure businesses could carry necessary insurance when cash flow was limited. The Customer Success Team helped Pie provide educational content throughout the pandemic to help as many make it through the crisis as possible.